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CIEL HR Services
mumbai
THE CANDIDATE SHOULD BE AVAILABLE FOR 11th March INTERVIEW Service Desk [SNOW, SERVICE NOW, ITSM, incident, Active directory, O365, office365] Notice Period - Immediate to 20 days Years of Experience - 4+ YEARS Location - Mumbai, Bengaluru JD : Acknowledge and provide first-line support for end-user IT service requests/tasks, incidents, and qu
Job Source: CIEL HR ServicesLenovo
Mumbai, Maharashtra, India
We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo
Job Source: LenovoLenovo
mumbai
We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo
Job Source: LenovoVDA Infosolutions
mumbai
Desired Qualities Excellent interpersonal skills & communication skills Should have planning & organizing skills Should handle customer queries efficiently Exposure working for an IT companies under remote service desk/technical support Exposure to ITIL based work environment Ability to work in rotating shift Qualification Criteria Diploma or D
Job Source: VDA InfosolutionsNEC Software Solutions (India)
mumbai
Job Description The Service desk analyst provides a point of communication to the users and a point of coordination for several IT groups and processes. The objective of the service desk analyst is to restore “normal service” to the users as quickly as possible. The successful candidate will be required to work in rotational shift pattern between 0
Job Source: NEC Software Solutions (India)Apex Group
navi mumbai
Description Job Specification ROL01 IT Service Desk Agent(24*7 Support) The Service Desk Agent is the first point of contact for the users who interact with the Apex Group IT Service Desk covering desktop, telephony, networking and Business applications. While providing a high level of customer interaction, IT Agents are responsible to resolve le
Job Source: Apex GroupWTW
thane
Job Role Service Desk Analyst Role Description Professionals who help users resolve their issues with computer hardware and software Location/Country Vikhroli / Thane (Work from Office) Job Type Full time Workshift 06:30 am - 03:30 pm / 01:30 pm - 10:30 pm / 10:30 pm - 7:30 am (24x7 rotational) Reporting To Technical Support Team Supervisor What's
Job Source: WTWWTW
mumbai
Job Role Service Desk Analyst Role Description Professionals who help users resolve their issues with computer hardware and software Location/Country Vikhroli / Thane (Work from Office) Job Type Full time Workshift 06:30 am - 03:30 pm / 01:30 pm - 10:30 pm / 10:30 pm - 7:30 am (24x7 rotational) Reporting To Technical Support Team Supervisor What's
Job Source: WTWmumbai
The IT Service Desk 2 position supports all first level technical incidents and service requests from multiple communication sources (email, phone, text and walk-ups) for the entire organization.
Responsibilities :
Provides superior customer service by being courteous, knowledgeable, and professional.
Creates a positive customer service experience and build strong relationships through active listening, ensuring timely resolution or escalation, communicating promptly on progress and handling customers with a professional attitude.
Troubleshooting connectivity issues for remote users
Answer incoming technical requests, quickly analyze, test and resolve the issue.
Log incidents and service requests using our Incident Management System to track the progress of the request:
Identify and classify incident types and service interruptions.
Record incidents cataloging them by symptom and resolution.
Utilize enterprise level knowledge of Operating Systems and Directory services to troubleshoot and resolve customer issues.
Windows 10 and 11
Mac OS
Windows Server
Azure Active Directory
Utilize knowledge of Microsoft Azure services to manage corporate endpoint devices in a largely remote environment.
Microsoft Intune
Microsoft Autopilot
Microsoft Endpoint
Apply standards to resolve or escalate issues and give technical briefings to staff members.
Escalate incidents to correct higher level position when the need arises and continue to work with the employee to resolve and test all issues.
Active Directory and Azure Active Directory knowledge for creating users accounts, resetting passwords, adding group memberships and disabling accounts.
Office 365 installation, usage and troubleshooting (Word, Excel, Outlook, PowerPoint, SharePoint, OneNote and InfoPath.)
Basic troubleshooting for diverse company internal applications
Maintain communication for all parties.
Requirements :
2+ years of previous enterprise Service Desk experience
Preferably possess or currently be in the progress of obtaining one the following current certifications: COMPTIA A+, Network +, Server+, Security+ or Microsoft Windows 10/11, Azure AZ-900
Excellent verbal and written communication skills
Effectively communicates technical issues in a non-technical manner.
Highly team-oriented person with the ability to work closely with management, peers and end users
Be capable of thinking clearly, analyzing and solving problems under pressure.
Disposition and ability to adapt to ongoing changes and the adoption of new technologies in a rapidly evolving IT environment.
Self-motivated and ability to work in a dynamic environment.
Ability to creatively solve issues and document processes.
Working unsupervised or unattended for periods of time
Must have excellent communication skills in person, on the phone and email.
ITIL4 and ITSM knowledge a plus.
Who We Are:
Welcome to arrivia . We specialize in making brands better through the power of travel. With more than 55 years of combined experience, we’re a merger of three powerhouse brands (in case you’ve heard of us in the travel industry) combining ICE, SOR Technology and WMPH Vacations. With offices on both coasts of the US and around the world, we embrace diversity and a passion for travel across our global staff.
We’re focused on building a customer-first culture, fueled by the best travel experiences for all our members at every point in their journey. Grow with us, as we continue our path to deliver innovative solutions and take charge of change. The adventure is only beginning. We’re on a mission to help people around the world travel better and experience more. Our team members bring world-class skills to the table to create extraordinary memories for our partners and members.
Our Core Values:
Here at arrivia we…
Stay Curious - Explore new challenges and make space to learn, grow and improve
Keep it Real - Earn trust through open, honest and clear communication
Own it - Seek ways to make an impact and take action.
Win Together - Create a culture of connection and inclusion where everyone can be their best
IT Service Desk jobs in mumbai
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