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Arrivia
mumbai
The IT Service Desk 2 position supports all first level technical incidents and service requests from multiple communication sources (email, phone, text and walk-ups) for the entire organization. Responsibilities : Provides superior customer service by being courteous, knowledgeable, and professional. Creates a positive customer service experience
Job Source: ArriviaNEC
mumbai
Job Description The Service desk analyst provides a point of communication to the users and a point of coordination for several IT groups and processes. The objective of the service desk analyst is to restore “normal service” to the users as quickly as possible. The successful candidate will be required to work in rotational shift pattern between
Job Source: NECMicroland
mumbai
Required Skills Technology | Access Devices | Wireless Access Points (WAPs) Technology | Network Monitoring Tools | Solarwinds Process | Business Analyst Activities | Preparing Use Cases Technology | BI Tools / Systems, Development | SQL Server Reporting Services (SSRS) | Drill-down Reports and Bar Charts Technology | Networking Technologies | SDWA
Job Source: MicrolandVDA Infosolutions
mumbai
Desired Qualities Excellent interpersonal skills & communication skills Should have planning & organizing skills Should handle customer queries efficiently Exposure working for an IT companies under remote service desk/technical support Exposure to ITIL based work environment Ability to work in rotating shift Qualification Criteria Diploma or D
Job Source: VDA InfosolutionsNEC Software Solutions
mumbai
Company Description NEC Software Solutions (India) is part of NEC Corporation, a Japanese multinational company that brings more than 100 years of expertise in technological innovation to provide solutions for empowering people, businesses, and society. We bring more than 30 years of experience in delivering end-to-end IT services. By leveraging ou
Job Source: NEC Software SolutionsAnicalls (Pty) Ltd
mumbai
• 1+ years experience in a helpdesk environment, specifically Tier l Help Desk • 1+ years experience providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware • 1+ years experience responding to and triage queries via email and over the phone • Enable and troubleshoot user account
Job Source: Anicalls (Pty) LtdNEC Software Solutions (India)
mumbai
Job Description The Service desk analyst provides a point of communication to the users and a point of coordination for several IT groups and processes. The objective of the service desk analyst is to restore “normal service” to the users as quickly as possible. The successful candidate will be required to work in rotational shift pattern between 0
Job Source: NEC Software Solutions (India)Indicia Worldwide
mumbai
About us Indicia Worldwide is an insight and technology-led communications agency with global production expertise. Why we exist: we create new value At Indicia Worldwide, our philosophy is one of ‘creating new value’. We create new value at every step of the journey that a brand takes to market, by driving an increase in marketing performance an
Job Source: Indicia Worldwidemumbai
THE CANDIDATE SHOULD BE AVAILABLE FOR 11th March INTERVIEW
Service Desk [SNOW, SERVICE NOW, ITSM, incident, Active directory, O365, office365]
Notice Period - Immediate to 20 days
Years of Experience - 4+ YEARS
Location - Mumbai, Bengaluru
JD :
Acknowledge and provide first-line support for end-user IT service requests/tasks, incidents, and queries reported via Telephone, Email, or ITSM tool (ServiceNow)
Log tickets or updated ITSM (ServiceNow) records for all issues reported over the phone.
Resolve all in-scope incidents and tasks
Identify, categorize, prioritize, and triage tickets to appropriate resolver groups, if the ticket is out of Command Centre’s support scope.
Provide user access provisioning support for Active Directory namely password resets, termination, lockout issues, account creation, access modification
Support Infrastructure and TMS-related issues or queries
Installs, Moves, Adds, and Changes (IMAC): Confirm requirements, scope and acquire approval, assign to the appropriate team, confirm schedule, and verify completion.
Record problem tickets and triage to the appropriate resolver groups in the ITSM tool
Monitor Alerts, Raise and Execute Changes
Required Technical Knowledge :
1. Active Directory
2. M365 / Office Suite (Troubleshooting - Outlook, Teams, Excel, browsers, MFA, One Drive, MS Stream, etc)
3. SCCM (Software Deployment)
4. Windows OS (Deployment and Troubleshooting)
5. Windows Servers
6. ITIL Foundation (Recommended)
7. Service Now
8. Azure / AWS basic knowledge
9. SharePoint (access management)
10. Basic Networking knowledge (CCNA/CCNP certification is an added advantage)
11. Knowledge of Cisco VPN, Microsoft Group Policy (Creation / Deployment), Endpoint Manager / MS Intune / MDM
Service Desk jobs in mumbai
ⓘ There was an unexpected error processing your request.
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