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Snaphunt
bangalore
The Offer Night shift allowance will be paid by the Project Cab facility for pick-up and drop, ensuring safety and comfort Timely Rewards and Recognition for top performers The Job Key Responsibilities: Provide first-line technical support and assistance to end-users, addressing their IT-related issues and enquiries, log and track all support ticke
Job Source: Snaphuntarm limited
bangalore
Job Description Job Overview: Act as the first point of contact for all end user tickets globally via multiple channels: chat, phone and Service Now portal. This is a hands on role that will require technical expertise working closely with EIT teams to solve and resolve end issues focusing on first line fix. Have high levels of customer service
Job Source: arm limitedATS Automation
bangalore
Job Description Additional Information About ATS ATS is an industry-leading automation solutions provider to many of the world’s most successful companies. ATS uses its extensive knowledge base and global capabilities in custom automation, repeat automation, automation products and value-added services, including pre-automation and after-sales s
Job Source: ATS AutomationUnisys
bangalore
What success looks like in this role: Who we are: Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applicati
Job Source: UnisysHARMAN International
bangalore
HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the o
Job Source: HARMAN InternationalBahwan Cybertek Group
bangalore
Service Desk/Desktop Administrator Work Location: Chennai/Bangalore Work Mode: Hybrid Work Time : 24*7 - rotational Duties: Answer the IT Service Desk voice line. Monitor tickets/requests submitted to our Request Portal. Diagnose and resolve software and hardware problems for BCT in a timely, customer-focused manner. Assist
Job Source: Bahwan Cybertek GroupWipro
bangalore
Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Becom
Job Source: WiproStoneX
bangalore
Overview Job Summary: The Service Desk Analyst delivers maintenance for a primary incident solution, and it is reported to the centralized division of service desk. Usually, responsibilities include initial test, allocation of the task, research, and resolution of primary incidents and requests concerning the use of application software and hardw
Job Source: StoneXbangalore
THE CANDIDATE SHOULD BE AVAILABLE FOR 11th March INTERVIEW
Service Desk [SNOW, SERVICE NOW, ITSM, incident, Active directory, O365, office365]
Notice Period - Immediate to 20 days
Years of Experience - 4+ YEARS
Location - Mumbai, Bengaluru
JD :
Acknowledge and provide first-line support for end-user IT service requests/tasks, incidents, and queries reported via Telephone, Email, or ITSM tool (ServiceNow)
Log tickets or updated ITSM (ServiceNow) records for all issues reported over the phone.
Resolve all in-scope incidents and tasks
Identify, categorize, prioritize, and triage tickets to appropriate resolver groups, if the ticket is out of Command Centre’s support scope.
Provide user access provisioning support for Active Directory namely password resets, termination, lockout issues, account creation, access modification
Support Infrastructure and TMS-related issues or queries
Installs, Moves, Adds, and Changes (IMAC): Confirm requirements, scope and acquire approval, assign to the appropriate team, confirm schedule, and verify completion.
Record problem tickets and triage to the appropriate resolver groups in the ITSM tool
Monitor Alerts, Raise and Execute Changes
Required Technical Knowledge :
1. Active Directory
2. M365 / Office Suite (Troubleshooting - Outlook, Teams, Excel, browsers, MFA, One Drive, MS Stream, etc)
3. SCCM (Software Deployment)
4. Windows OS (Deployment and Troubleshooting)
5. Windows Servers
6. ITIL Foundation (Recommended)
7. Service Now
8. Azure / AWS basic knowledge
9. SharePoint (access management)
10. Basic Networking knowledge (CCNA/CCNP certification is an added advantage)
11. Knowledge of Cisco VPN, Microsoft Group Policy (Creation / Deployment), Endpoint Manager / MS Intune / MDM
Service Desk jobs in bangalore
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