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Wipro
bangalore
Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Becom
Job Source: WiproApex Group Ltd
Bengaluru
IT Service Desk Agent(24*7 Support Rotational Shifts) Job Locations - Pune, Kolkata, Hyderabad, Mumbai, Bangalore. The Service Desk Agent is the first point of contact for the users who interact with the Apex Group IT Service Desk covering desktop, telephony, networking and Business applications. While providing a high level of customer interaction
Job Source: Apex Group LtdApex Group Ltd
bangalore
IT Service Desk Agent(24*7 Support Rotational Shifts) Job Locations - Pune, Kolkata, Hyderabad, Mumbai, Bangalore. The Service Desk Agent is the first point of contact for the users who interact with the Apex Group IT Service Desk covering desktop, telephony, networking and Business applications. While providing a high level of customer interact
Job Source: Apex Group LtdApex Group Ltd
Bengaluru, Karnataka, India
IT Service Desk Agent(24*7 Support Rotational Shifts) Job Locations - Pune, Kolkata, Hyderabad, Mumbai, Bangalore. The Service Desk Agent is the first point of contact for the users who interact with the Apex Group IT Service Desk covering desktop, telephony, networking and Business applications. While providing a high level of customer interact
Job Source: Apex Group LtdSNC-Lavalin
bangalore
Job Description We’re AtkinsRéalis, a world-leading Design, Engineering and Project Management organization. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading professional services and project management company dedicated to engineering a better future for our planet and its people. We create su
Job Source: SNC-LavalinUnisys
bangalore
What success looks like in this role: Who we are: Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry appli
Job Source: UnisysSnaphunt
bangalore
The Offer Night shift allowance will be paid by the Project Cab facility for pick-up and drop, ensuring safety and comfort Timely Rewards and Recognition for top performers The Job Key Responsibilities: Provide first-line technical support and assistance to end-users, addressing their IT-related issues and enquiries, log and track all support ticke
Job Source: SnaphuntTejas Networks
bangalore
About Tejas Networks: Tejas Networks is a global broadband, optical and wireless networking company, with a focus on technology, innovation and R&D. We design and manufacture high-performance wireline and wireless networking products for telecommunications service providers, internet service providers, utilities, defence and government entities in
Job Source: Tejas Networksbangalore
HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career.
A Career at HARMAN
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday.
IT Service Desk – L1 Engineer 9B / 10B)
Role and Responsibilities (Including, but not limited to)
Act as a single point of contact for all modes of support such as phone calls, chat, web portal and emails from customers regarding their IT issues and queries
Basic and intermediate level of understanding related to Incident, Service Requests, Work Orders, Major Incidents, Change Request, Knowledge Articles, Knowledge Base, Problem Management, Problem Record and Priority/Severity types response/resolution timelines, CMDB, CIs etc.
Monitoring of IT Infrastructure – Compute, Network, Database etc using monitoring tools and take actions as defined in procedure document
Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
1st and 2nd line support - troubleshooting of IT problems (in-house software to hardware, such as Laptops, PCs and Printers, IPhone, Exchange & Active Directory)
Provide basic troubleshooting and support for MS Office applications used (Word, Excel, Outlook, PowerPoint, Visio & Project)
Escalate unresolved calls to the appropriate support groups as per defined matrix and chase them until closure
Take ownership of user IT issues and follow up the status of problems with respective work groups on behalf of the end user
Communicate progress on Incidents and Service Requests in a timely manner back to the end user
To maintain a high-degree of customer service for all support queries and adhere to all ITIL & ITSM principles
Provide stats for the daily/weekly/monthly Service Desk report on call trends and other analysis
Publishing support documentation to assist staff with requests for information & provide staff training if required
Handling major incidents by coordinating with multiple teams
An ITIL qualification (ITIL V3 and Edition 4) is preferable, but not essential
Basic knowledge/awareness of Desktop Services, Networking, 0365, IT Security. MCP certification would be desirable
Demonstrated Experience
Excellent communication skills (written and verbal) and telephone call handling etiquettes
1 to 2 years previous IT Service Desk experience required
Incident Management experience (Managing incidents including business expectations and communication)
Basic User & Security Group Active Directory administration
Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 and Office 2010
Experience in using and troubleshooting Outlook (2010 and above) in a network environment (permissions, calendar sharing, delegation)
Minimum Education: Graduate in Engineering or Science
Behavioral Attributes
Strong communication skills, both verbal and written (English language)
Work well in team environments and be self-motivated/self-starter
Strong listening skills and ability to innovate and brainstorm around business ideas and needs
A self-motivated achiever who gains satisfaction from providing excellent customer service
Flexibility to support migration issues on the go, without supervision, deal with ambiguity, self-motivated and results driven in 24*7 environment
Able to derive results in an ambiguous setting and accomplish results in line with business needs
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard torace, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Service Desk Analyst jobs in bangalore
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