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Snaphunt
bangalore
The Offer Night shift allowance will be paid by the Project Cab facility for pick-up and drop, ensuring safety and comfort Timely Rewards and Recognition for top performers The Job Key Responsibilities: Provide first-line technical support and assistance to end-users, addressing their IT-related issues and enquiries, log and track all support ticke
Job Source: SnaphuntUnisys
bangalore
What success looks like in this role: Who we are: Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applicati
Job Source: UnisysWipro
bangalore
Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Becom
Job Source: WiproApex Group Ltd
Bengaluru
IT Service Desk Agent(24*7 Support Rotational Shifts) Job Locations - Pune, Kolkata, Hyderabad, Mumbai, Bangalore. The Service Desk Agent is the first point of contact for the users who interact with the Apex Group IT Service Desk covering desktop, telephony, networking and Business applications. While providing a high level of customer interaction
Job Source: Apex Group LtdApex Group Ltd
bangalore
IT Service Desk Agent(24*7 Support Rotational Shifts) Job Locations - Pune, Kolkata, Hyderabad, Mumbai, Bangalore. The Service Desk Agent is the first point of contact for the users who interact with the Apex Group IT Service Desk covering desktop, telephony, networking and Business applications. While providing a high level of customer interact
Job Source: Apex Group LtdHARMAN International
bangalore
HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the o
Job Source: HARMAN InternationalMSI Services Pvt Ltd
Bengaluru
MSI Services Pvt. Ltd. is currently hiring for the role of “Travel Desk Associate" for our business operations in Bangalore, India. We prefer immediate joiners or short notice joiners. ESSENTIAL DUTIES AND RESPONSIBILITIES: Coordinate and book air tickets, train tickets, and other modes of transportation for domestic and international travel. Make
Job Source: MSI Services Pvt LtdMSI Services Pvt Ltd
Bengaluru, Karnataka, India
MSI Services Pvt. Ltd. is currently hiring for the role of “Travel Desk Associate" for our business operations in Bangalore, India. We prefer immediate joiners or short notice joiners. ESSENTIAL DUTIES AND RESPONSIBILITIES: Coordinate and book air tickets, train tickets, and other modes of transportation for domestic and international travel. Ma
Job Source: MSI Services Pvt Ltdbangalore
What success looks like in this role:
Who we are:
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit .
Our Vision: Enhancing people’s lives through secure, reliable advanced technology.
Our Core Beliefs:
Curiosity: We embrace the unknown and continuous learning.
Creativity: We look past routine ways of doing things.
Client-Centricity: Our clients’ success is our success.
Integrity: We act ethically and honestly.
Position Overview:
The primary role of a service desk associate is to answer customer requests for assistance by Email, Chat, Web or over the Phone. This role is crucial to ensuring customer requirements are met in terms of communication, prioritizing, escalating and resolving incidents and requests.
Responsibilities:
First point of contact for all end user reported issues or requests
Typically provides technical support for Internal and External customers
Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
Escalates complex problems to the Remote Support Engineering staff or Field Engineering
Maintains call quality and response times as per the agreed SLA's. Maintains records of calls and ensure all cases are updated in the system
Support multiple clients through customer service professionalism and insight
You will be successful in this role if you have:
A minimum university degree or equivalent education or equivalent with English as the primary language
1 to 4 years of experience with IT Service Desk (Tech Support Voice Process)
Excellent verbal and written communication.
Good Knowledge of Operating Systems, Hardware, Networking, and MS Applications
Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
Multitasking and coordination skills
Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
Willingness and ability to work in shifts (24 x 7)
Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
Service Desk Associate jobs in bangalore
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