Customer Care Representative
Mumbai, Maharashtra, India
Experience:Freshers-2.0 Years
Location:Mumbai
Job Profile:
• At an entry level, learns process and systems and applies this to the basic assignment/distribution of workload of CE’s in order to meet SLAs.
• Accepts and routes calls (high call volume)
• Gathers problem information and records data in desktop tools
• Monitors incident status and escalates cases that are not resolved in a specific timeframe
• Schedule customer installation activity
• Responsible for ensuring the customer's entitlement of services
• Provide phone support on Retail products, systems and various software products •Provide accurate and creative solutions to user problems of moderate nature to maximize product or system availability;
•Take ownership of service request from customer and ensure timely and satisfactory resolution of problem.
24*7 rotational shift ( Night shifts )
Functional Skills & Competencies: • Applies knowledge of:
-Problem routing, tracking and escalation procedures
-Advanced problem solving and troubleshooting skills
-Data entry software applications and related desktop tools
-Relationship building skills; Excellent communication skills, verbal and written as well as listening skills
-Possess strong customer service skills and be able to work in a dynamic team environment.
Education: High School/Diploma/Graduate or Equivalent.
Experience: 0-1 years of related experience.