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Andor Tech
bangalore
Role: Java Support Engineer Exp: 5-7 Yrs Shit: General Shift Skills Required: Exp in Supporting programming languages like Java/python - preferrably java Exp in any database Exp in Scripting-(Shell/powershell/python/any scripting) Exp in handling client issues/ resolving issues/ troubleshooting. candidate should be able to resolve tickets candid
Job Source: Andor TechCeleros Flow Technology
bangalore
Job Summary The Service Desk Specialist is responsible for managing the lifecycle, troubleshooting and resolution of incidents and requests for all our global business PC based applications and technologies The incumbent will be based at Bangalore and part of our global IT team. Principle Duties and Responsibilities Manages the lifecycle (ticket
Job Source: Celeros Flow TechnologyAndor Tech
Bengaluru
Role: Java Support Engineer Exp: 5-7 Yrs Shit: General Shift Skills Required: Exp in Supporting programming languages like Java/python - preferrably java Exp in any database Exp in Scripting-(Shell/powershell/python/any scripting) Exp in handling client issues/ resolving issues/ troubleshooting. candidate should be able to resolve tickets candidate
Job Source: Andor TechAndor Tech
Bengaluru, Karnataka, India
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Job Source: Andor TechAutodesk
bangalore
Position Overview We are looking for a Technical Support Specialist (Civil 3D) to provide support services and engages Autodesk customers in providing effective technical solutions, directions, and troubleshooting advise. The support services will be conducted via standard modalities like Web, Chat, Schedule-A-Call, Phone etc. As part of the Cust
Job Source: AutodeskSabre
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Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the wa
Job Source: SabreBose Professional
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Company Overview: Bose Professional is a leader in the professional audio/video industry, specializing in the design and manufacturing of cutting-edge audio solutions including loudspeakers, amplifiers, signal processing devices, controls, software, and accessories. For more than 50 years our spirit of invention has focused on creating systems that
Job Source: Bose ProfessionalCAE
bangalore
Role and Responsibilities Technical Application Support Specialist CAE Flight Services is hiring a talented Technical Application Support Specialist to join the Customer Success team in Vienna, Austria. Our highly qualified application specialists have in-depth knowledge of our flight products and are eager to assist our customers. In this role you
Job Source: CAEbangalore
Position Overview
We are hiring a Senior Technical Support Specialist, Revit to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products. Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Revit? Then we would like to hear from you! You will resolve customer issues reported to Autodesk via multiple modalities and other channels and document them in our Knowledge Base. You may also have the opportunity to be part of a variety of proactive support activities, presenting webinars, or presenting at company events like Autodesk University. This job is a Hybrid from the Bangalore location and you will be reporting to the Manager of Technical Support. Work in AMER PST hours (10pm IST to 6:30am IST)
Responsibilities
Resolve customer issues reported to Autodesk via phone, web, online forums and other channels
Provide prompt, and efficient assistance to Autodesk customers on a variety of issues and questions, such as product features, usage
Research, verify, and document product issues, solution in short and clear articles for our Knowledge Base, or in our internal case management system. Respond to support requests for our global customers
Priority handling and escalation of critical issues and monitoring of service level compliance
Document support interactions in a company-wide case management system Perform root cause analysis to mitigate recurrence
Trend analysis of customer issues; maintain support insights for the account team
Escalate customer issues to senior staff
Manage personal backlog of support requests
Manage customer expectations by providing updates on progress
Minimum Qualifications
Bachelor's degree in Civil engineering/ / Architecture or equivalent degree
At least 6 years of industry working experience
Proficiency on Revit and Navisworks knowledge would be an added advantage
Perform root cause analysis to identify more solutions
Knowledge of BIM Standards and workflows
Capability to "own" the problem (customer issue), troubleshoot and ability to solve or mitigate the problem
Work in flexible working hours
You build customer relationships and gain insights into their needs
You identify opportunities that benefit our customers and build and provide solutions to meet their expectations
Identify trends in customer issues and share insights with account teams
Verify product issues
Document problems and solutions in short, clear articles for our knowledge base
The Ideal Candidate
Customer-focused
Clarify assignments, prioritise work and attend to detail to ensure work is done
Accountable
Take on new opportunities and tough challenges,, and enthusiasm
Stay up to date with industry trends
Learn through experimentation when solving new problems, using both successes and failures as learning opportunities
A Team Player
#LI-SK1
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here:
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
Senior Technical Support Specialist - Revit jobs in bangalore
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