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Recro
hyderabad
Job Title: Customer Engagement Specialist Location: Hyderabad/Noida/GGN Experience: 2-5 years We are seeking a dedicated and motivated Customer Engagement Specialist to join our team. As a Customer Engagement Specialist, you will play a crucial role in ensuring our customers have a positive experience with our products and services. You will provi
Job Source: RecroLinkedPhone - Local & Toll-Free Business Numbers
Hyderabad, Telangana, India
About LinkedPhone At LinkedPhone, we empower modern professionals and small businesses with innovative and flexible communication solutions. Our mobile-friendly products redefine business communication, offering freedom and efficiency. Position Overview We are seeking a versatile Sales and Customer Relationship Specialist to engage with our core
Job Source: LinkedPhone - Local & Toll-Free Business NumbersValueLabs
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Key Skills: Excellent Communication Good Phonetic Skills International Voice Experience
Job Source: ValueLabsLinkedPhone - Local & Toll-Free Business Numbers
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About LinkedPhone At LinkedPhone, we empower modern professionals and small businesses with innovative and flexible communication solutions. Our mobile-friendly products redefine business communication, offering freedom and efficiency. Position Overview We are seeking a versatile Sales and Customer Relationship Specialist to engage with our core
Job Source: LinkedPhone - Local & Toll-Free Business NumbersValueLabs
hyderabad
Key Skills: Excellent Communication Good Phonetic Skills International Voice Experience
Job Source: ValueLabsModMed
hyderabad
At Modernizing Medicine, we look for passionate, innovative, creative Rock Stars! Inc. 5000 Fastest-Growing Private Companies in America 2023 Company of the Year | 2023 BIG Innovation Awards Fastest-Growing Company of the Year – Large (Bronze) | 2022 Best in Biz Awards South Florida Business Journal, Best Places to Work 2021 Who we are: We Are Mode
Job Source: ModMedAnicalls (Pty) Ltd
hyderabad
• Knowledge of scripting languages such as Javascript, Groovy or equivalent. • Knowledge of web services (HTTP, REST, OAuth, Json, XML, CSV). • Excellent interpersonal, oral/written communication and organizational skills • Proven ability to conduct polished webinars/web conferences. • Proven ability to multi-task and establish priorities
Job Source: Anicalls (Pty) LtdValueLabs
Hyderabad
Key Skills: 1. Excellent Communication 2. Good Phonetic Skills 3. International Voice Experience
Job Source: ValueLabsHyderabad, Telangana, India
Job Title: Customer Engagement Specialist
Location: Hyderabad/Noida/GGN
Experience: 2-5 years
We are seeking a dedicated and motivated Customer Engagement Specialist to join our team. As a Customer Engagement Specialist, you will play a crucial role in ensuring our customers have a positive experience with our products and services. You will provide timely and effective support to address customer inquiries, issues, and requests, ensuring their satisfaction. If you have a passion for technology and helping customers, this is an exciting opportunity to make a difference in our fast-paced, innovative company.
Responsibilities:
Customer Interaction: Respond to customer inquiries and issues through various communication channels, including email, chat, phone, and social media. Provide them with tips on best practices, samples, and hand-hold on the implementation of a solution if needed.
Issue Resolution: Troubleshoot and resolve customer problems or technical issues related to the company’s products and services. Provide step-by-step instructions and guidance to resolve issues.
Issue Escalation: Escalate issues as and when required to the right teams and drive them to closure.
Product Knowledge: Develop and maintain in-depth knowledge of the company’s products and services to effectively assist customers and answer their questions.
Documentation: Contribute to updates of support documentation, including FAQs and knowledge base articles, to assist customers in finding answers to common questions.
Training: Stay updated on product updates and new features through training and self-learning.
Experience Required:
2-5 years of experience in Customer support, and technical support.
Must-Have Skills:
Prior experience in customer support, technical support, or a related role is preferred.
Strong communication skills, both written and verbal.
Problem-solving skills and the ability to think on your feet.
Proficiency in using customer support software and ticketing systems.
Knowledge of CRM software – Zendesk, and HubSpot is a plus.
Basic understanding of technology and software applications.
Empathy and patience when dealing with customer inquiries and issues.
Other Skills We’d Appreciate:
Customer-focused with a strong desire to help and assist.
Excellent interpersonal and communication skills.
Detail-oriented and highly organized.
Ability to work well in a team and independently.
Adaptability and ability to work in a fast-paced environment.
Strong time management skills.
Customer Specialist jobs in Hyderabad, Telangana, India
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