Customer Support Executive
mumbai
You can have the opportunity to be a part of a growing team. We are creating a foundation for our customer support team that will deliver and bring a high impact to our customers.
Job Role :- Customer Support Executive
We are looking for a techno-functional champion who becomes a trusted advisor to clients and drives the adoption of ZingHR HRMS to ensure customer success.
Experience: - 2 to 6 years
Multiple Locations: - Mumbai, Pune, Delhi, Bangalore
Roles & Responsibilities:-
Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals
Drive product adoption, increasing overall retention and achieving process success for customers
Support clients during critical HR events like Appraisal, Increments, etc.
Support clients to resolve queries or bugs, as and when required
Gather feedback on product experience during the entire customer lifecycle via targeted surveys
Identify prime targets for up-sell/cross-sell and engage the Sales team to execute those opportunities
Share best practices on how to achieve product success with ZingHR
Identify risks proactively, mitigate and escalate as deemed appropriate
Our Ideal Candidate:-
Any graduate with excellent communication & presentation skills
Good in MS Excel, Word and PowerPoint
Key behavioral traits: Agility, Analytical, Persistence, and Ability to stretch
About ZingHR :-
ZingHR, a Gartner-recognized, global enterprise HR tech venture accelerated at Microsoft and backed by Tata Capital Growth Fund, is renowned for its innovative, cloud-based HCM suite and unwavering commitment to customer success. ZingHR offers a completely cloud-based, Hire to Rehire HCM solution delivered using future-ready technologies including Blockchain, Artificial Intelligence, Machine, and Deep Learning Algorithms. We pride ourselves on providing industry-specific solutions accessible in 26 global languages, covering SEA, EMEA, and European languages. Headquartered in Mumbai, ZingHR has more than 1100+ customers and 2.1 Mn+ active users worldwide. Our value proposition lies in enabling organizations to achieve audacious, tangible, and measurable success such as ESG goals, Top Line increases, EBITDA improvements, People Engagement, Employee Experience, and People Productivity.
For more information, visit ZingHR.com or follow us on LinkedIn. If you think you’d be a good fit for this role, we’d love for you to apply!