Officer Fulfillment
Bengaluru, Karnataka, India
JOB TITLE
Officer – Fulfilment
GRADE
DM-I
DEPARTMENT
Operations
LOCATION
HO
SUB-DEPARTMENT
TYPE OF POSITION
Full-time
REPORTS TO
AM - Fulfillment
REPORTING INTO
NA
ROLE PURPOSE & OBJECTIVE
for timely delivery of debit cards, cheque books, PIN’s and statements to customers and PGK’s, insta- kits and demand draft stationery to branches
stock of PGK’s at branches and ensure that branches have sufficient buffer stock to meet demand
returned deliverables and ensure their delivery or destruction, as per TAT
MIS reports and exception reports pertaining to deliverables
SIZE OF THE ROLE
FINANCIAL SIZE
NON-FINANCIAL SIZE
/ OPEX Budgets resting with the role
Buying / Procurement
Revenue
Managed
Number of vendors / consultants
Number of portfolio products
Volume of products and services
Quantity of equipment / stocks / projects / etc.
Credit files received / underwritten
Volume of new hires onboarded
Volume of recruitment etc .
KEY DUTIES & RESPONSIBILITIES OF THE ROLE
Business/ Financials
files for manufacturing debit cards, cheque books, PINs and statements are sent to vendors on the same day
physical statements and letters with e-statements and e-letters to reduce costs
Customer
resolution of service requests and complaints within timelines
no customer data is compromised
that debit cards, cheque books, statements, letters etc., sent to customers conform to minimum standards stipulated by the Bank
Internal Process
to internal guidelines on management of deliverables
inventory/details of secured stationary as per business and compliance requirement
for availability of secured stationary at branches; monitor record of destruction of secured stationary
process of dual custody of Security Stationery at HO
Learning & Innovation
Complete allotted trainings and online modules within stipulated time-lines
REQUIREMENTS OF KNOWLEDGE & SKILLS
Educational
Qualifications
Graduate in any discipline
Experience
2+ years of experience; fresher can be considered if they possess the required educational qualifications and aptitude
Certifications
NA
Functional Skills
Knowledge of general banking operations
Well versed in Microsoft Excel
Vendor management
Knowledge of regulatory guidelines on debit cards, cheque books and customer service
Behavioral Skills
communication skills – both oral and written
interpersonal management skills
solving skills
management
to quality and eye for detail
Competencies Required
Execution
KEY INTERACTIONS
INTERNAL
EXTERNAL
Manager – Liabilities Operations
Manager – Payments
Ops Officer and Customer Care Representative
Manager
Auditor
/ Assistant Manager – Digital Customer Acquisitions
/ Assistant Manager – Electronic Banking
/ Assistant Manager / Team Leader – Phone Banking
for deliverables (debit cards, cheque books, PINs, statements etc.)
/ India Post