Front Office Associate
goa
Job description
About Us:
Aguada Anchorage is an exquisite Villa Resort located 5 mins walking distance to the Sinquerim beach. We are a family-owned and run resort and treat all our employees as part of our big family. We are currently seeking a dynamic and customer-focused individual to join our team as a Front Office Executive. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our Aguada Anchorage family.
Job Overview:
As a Front Office Associate, you will be the first point of contact for our guests, embodying the warmth and hospitality that defines our resort. You will play a pivotal role in ensuring a seamless and delightful guest experience by handling check-ins, check-outs and addressing guest inquiries. The ideal candidate will have excellent communication skills, a friendly demeanour, and a passion for delivering exceptional customer service.
Responsibilities:
Greet and welcome guests upon arrival, ensuring a positive first impression.
Efficiently handle guest check-ins and check-outs, providing accurate information and assistance.
Manage room allocations and special requests with attention to detail.
Answer and direct phone calls in a professional and courteous manner.
Provide information about resort facilities, services, and local attractions to guests.
Handle guest inquiries, requests, and complaints promptly and effectively.
Maintain a tidy and organized front desk area.
Collaborate with other departments to ensure smooth operations and guest satisfaction.
Process payments and maintain accurate records of financial transactions.
Maintain reports as required by the management.
Qualifications:
Proven experience in a front office or customer service role, preferably in the hospitality industry.
Excellent communication and interpersonal skills.
Ability to handle stressful situations and resolve guest issues diplomatically.
Proficiency in using hotel management software such as IDS is a plus.
Strong organisational and multitasking abilities.
Positive attitude and a genuine passion for providing exceptional guest experiences.
Flexibility to work various shifts, including weekends and holidays.