ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Hexaware Technologies
Nagpur, Maharashtra, India
Process : BPO (Contact Center) - Assistant Manager Quality - Voice process - Domestic Process Location : Mihan, Nagpur, Maharashtra, India Relocation cases are accepted with all the relocation benefits. Mandatory: Graduate Experience : years in current role as AM Quality in a call center (Inbound calls, Emails/Chats) Aptitude skills-reason
Job Source: Hexaware TechnologiesHexaware Technologies
Nagpur
Process : BPO (Contact Center) - Assistant Manager Quality - Voice process - Domestic Process Location: Mihan, Nagpur, Maharashtra, India Relocation cases are accepted with all the relocation benefits. Mandatory: Graduate Experience : - years in current role as AM Quality in a call center (Inbound calls, Emails/Chats) - Aptitude skills-reasoni
Job Source: Hexaware TechnologiesHCLTech
nagpur
7-8 years of Experience in Mobile Automation Knowledge and experience on android and iOS Design, Implement and deliver the framework from scratch.Analyzing and translating requirements into script Good to have knowledge of DB Must have good knowledge on GIT, Jenkins, TestNG.Expert on javaMust have good logical skills and technical skills.Should be
Job Source: HCLTechPerficient
Nagpur, Maharashtra, India
Experience : 3 to 10 Years. Location : Nagpur / Pune. Notice Period : Immediate to 15 Days. Skills : Establishing test plan, test scripts and test automation (Unit, Integration and UI Automation/Regression) Manual Testing on AEM Creating security and performance scripts (Automated Test Scripts). Perficient will lead development of static security s
Job Source: PerficientHexaware Technologies
Nagpur, Maharashtra, India
Job Specification: Experience - Should have been a Team Lead for at least 1 year in similar role, US healthcare is mandate. Graduation in any field is mandate. Job Duties/Responsibilities: Experience in call center environment is a must. The incumbent would be part of the US Healthcare team. Oversee day-to-day teams' operation and performance. Mo
Job Source: Hexaware TechnologiesPerficient
nagpur
Experience : 3 to 10 Years. Location : Nagpur / Pune. Notice Period : Immediate to 15 Days. Skills : Establishing test plan, test scripts and test automation (Unit, Integration and UI Automation/Regression) Manual Testing on AEM Creating security and performance scripts (Automated Test Scripts). Perficient will lead development of static security s
Job Source: PerficientHexaware Technologies
nagpur
Job Specification: Experience - Should have been a Team Lead for at least 1 year in similar role, US healthcare is mandate. Graduation in any field is mandate. Job Duties/Responsibilities: Experience in call center environment is a must. The incumbent would be part of the US Healthcare team. Oversee day-to-day teams' operation and performance. Mo
Job Source: Hexaware TechnologiesYalamanchili - Payments and Cards
nagpur
Project Delivery Manager will be the person who drives execution of Payment project and has the overall responsibility for the successful initiation, planning, Vendor Coordination, execution, monitoring, controlling and closure of a project Key Responsibilities Project initiation in alignment with business Requirements. Define the Solution for the
Job Source: Yalamanchili - Payments and Cardsnagpur
Process : BPO (Contact Center) - Assistant Manager Quality - Voice process - Domestic Process
Location : Mihan, Nagpur, Maharashtra, India
Relocation cases are accepted with all the relocation benefits.
Mandatory: Graduate
Experience :
years in current role as AM Quality in a call center (Inbound calls, Emails/Chats)
Aptitude skills-reasoning, logical reasoning and problem solving
Technical Competencies: (Job related)
communication and presentation skills
knowledge on Quality Systems, Tools & Quality Framework
in managing audits from a risk compliance & control standpoint
possess exposure to Defect Analysis, Continuous improvement, Root cause analysis, Calibration and Corrective / Preventive action plans
be well versed with MS Office (Word, Excel, PowerPoint and Outlook)
have excellent communication skills (written and spoken)
six sigma knowledge (YB/GB trained/Certified) and understanding of basic QC tools
have good analytical skills to conduct various analysis and RCA on a weekly/monthly basis
Soft Skills: (Job related)
fluent in speech
Team coaching and feedback skills.
ability is required.
Job description :
a team of 15 to 20 QA Analysts
manage transaction quality profile for a customer service process for our domestic client
in design of call monitoring formats and quality standards
Quality Framework, CTQs and implementation of Quality Control Plan
conduct audits as per defined guideline and sampling for transaction monitoring
ensure 100% closure of feedbacks
create and publish regular audit reports with management and clients (daily, weekly, monthly)
identify gaps and conduct feedback and refresher sessions with agents to improve Quality of calls
drive process improvement initiatives
drive calibration sessions with internal or external customers
conduct training for group of agents, when needed
conduct quality induction for new hire batch
quality monitoring and analysis team and provide trend data to site management team on a regular basis
subordinate opportunities to develop their own expertise and delegates effectively to ensure shared responsibility for work output
overview of daily records, MOMs and Action items
touch-base meetings with Operations Leadership and discuss on AOIs and major concerns
to use automated information systems and analyze
corrective / improvement solutions to the QA’s on periodic basis to help them improve their accuracy scores
in close tandem with Ops Asst. Mgrs. on the process for an excellent team and process performance.
performance evaluations and documenting contact-handling procedures.
TNAs basis the audit done and coordinate with the training team to ensure the TNA is executed.
feedback to the QA’s basis their performance
domain knowledge & track external & internal escalations
Mandatory:
Fluency in English
Well versed with quality reporting and statistics (Usage of quality tools and techniques achieve business metrics)
Able to use automated information systems and analyze
Should have working knowledge with Computers & to be internet savvy
Flexible to work in shifts
Interested candidates can send their CV's on [email protected] with Subject line : Assistant Manager Quality or send your CV on 9653193939.
Assistant Manager Quality - Voice process jobs in nagpur
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.