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Service Desk Solutions

noida

• 1+ years experience in a helpdesk environment, specifically Tier l Help Desk

• 1+ years experience providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware

• 1+ years experience responding to and triage queries via email and over the phone

• Enable and troubleshoot user accounts in multiple technical environments

• Reset user password and provide BitLocker key recovery

• Remotely install software and troubleshoot hardware and software issues

• Provision user accounts; provide access to share drives, distribution lists, and group mailboxes

• Update Tickets in Remedy with information from both end-users, other support teams, and

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