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Customer Relationship Specialist

Ahmedabad, Gujarat, India

Job Description

The ideal candidate will be a seasoned techno commercial professional with aggressive yet pleasant attitude, persuasive and persistent to ensure the regular business generation and conversion.

Salary –Salary should not be a constrain for a good resource

Industry – Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance

Department – Customer Relationship [Post Sales - AMC Revenue Generation / service sales]

Role – Sr. Executive

Employment Type – Permanent Job, Full Time

Work location – Ahmedabad (Prahladnagar)

Field work – Majorly Inside Sales but Will involve client meetings at times

Job Role

Generate and Augment AMC revenue: Keep a tab on expiry of warranty / AMC period for various orders in coordination with operations and accounts team

Establish working relationship and Interactions with End Customers with reminders regarding Warranty / AMC expiry.

Reach out to the decision makers, take the lead in post-sales revenue generation activity by initiating AMC discussion with clients, share necessary quotations & ensure receipt of AMC orders on a continuous basis for both first time AMC from new customers and AMC renewal from existing customers

Work with Manager – Customer Success to strategize bid management, share necessary quotations & proposals for AMC orders.

Follow up on the Quotations / Proposals sent

Assisting Management on knowledge / status sharing on specific leads/AMC contract pipeline

Periodically follow ups for upgrade or renewal of contract

Managing account relationship, effective account mapping, and demand generation.

Ensure client satisfaction by achieving delivery/ service quality

Do all necessary documentation for AMC order and provide necessary details to Accounts team for revenue booking and receipt of periodical AMC payments

Required Skills :

Any Graudation / Post Graduation [Technical Education – B.Sc. (IT), B.C.A – IT/ Computer / EC will be added advantage]

Minimum 3 to 5 years of experience of Corporate AMC Revenue Generation, preferably from IT software / hardware sales industry

Excellent knowledge on MS Office (Experience. With SAP Preferred)

Excellent verbal and written communication Skills as well presentation skills

Proven Ability to interact with CXO level people

Experience / Ability to understand Client's needs and offering right solutions

Desired Personality traits

Self-drive & Result orientation

Strong work ethics and sense of commitment

Strong Interpersonal Skills

Ability to work in a faced paced environment

Key Performance Indicators

Revenue Generation through new AMC contract and renewals

Continuity of services availed by Customer post warranty period

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Customer Relationship Specialist jobs in Ahmedabad, Gujarat, India

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