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SurveySparrow
Chennai, Tamil Nadu, India
Job Description We’re specifically looking for a customer success manager who will roll up their sleeves and be a part of our team from inside the trenches. You will help craft the company's customer success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently e
Job Source: SurveySparrowSurveySparrow
Chennai
Job Description We’re specifically looking for a customer success manager who will roll up their sleeves and be a part of our team from inside the trenches. You will help craft the company's customer success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently e
Job Source: SurveySparrowCoreStack
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Location: Chennai, India Responsibilities: • As a CoreStack Customer/Cloud Success Manager, you will guide & advise a wide variety of customers, ensure they launch CoreStack successfully and are continually deriving business value. • This role focuses on post-sales engagement, and you'll work closely with customers to discover their business needs
Job Source: CoreStackCoreStack
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Location: Chennai, India Responsibilities: • As a CoreStack Customer/Cloud Success Manager, you will guide & advise a wide variety of customers, ensure they launch CoreStack successfully and are continually deriving business value. • This role focuses on post-sales engagement, and you'll work closely with customers to discover their business needs
Job Source: CoreStackA2MAC1 - Decode the future
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Job Source: A2MAC1 - Decode the futureArtifex HR Private Limited
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Artifex HR is hiring a customer service manager for a leading restaurant chain based in Chennai. Customer Query Management: Develop and implement an efficient system for tracking and responding to customer queries across all platforms, including Calls, WhatsApp, Social Media, Google, Zomato/Swiggy, Email, SMS, and more. Regularly monitor and evalu
Job Source: Artifex HR Private LimitedA2MAC1 - Decode the future
chennai
As a Customer Engagement Manager, you will bring your seasoned experience to work closely with Sales (Key Account Management and New Business Development) to win, manage and grow strategic engagements with OEMs and major Tier 1 suppliers to assist them striving in an internationally, economically and ecologically challenging environment. Your prima
Job Source: A2MAC1 - Decode the futureArtifex HR Private Limited
Chennai, Tamil Nadu, India
Artifex HR is hiring a customer service manager for a leading restaurant chain based in Chennai. Customer Query Management: Develop and implement an efficient system for tracking and responding to customer queries across all platforms, including Calls, WhatsApp, Social Media, Google, Zomato/Swiggy, Email, SMS, and more. Regularly monitor and evalu
Job Source: Artifex HR Private Limitedchennai
Job Description
We’re specifically looking for a customer success manager who will roll up their sleeves and be a part of our team from inside the trenches. You will help craft the company's customer success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences. Our ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, you should have in SaaS or software product company in a customer-facing role and a strong empathy for customers, and a passion for growth.
Job Description:
Be the Single point of contact for your customers post-sales.
Training and onboarding customers.
Build a relationship with your key accounts and the stakeholders, and ensure customers have the optimal experience with SurveySparrow..
Work closely with sales teams and sales leaders to assist in winning business and ensuring that clients are successful.
Conduct quarterly business reviews with your customers.
Initiate regular meetings with your customers.
Showcase newly released features and maximize the usage of relevant features.
Share the product roadmap with the customer when needed and help the product team with early feedback.
Collect customer requirements/feedback and bring that back to the product and engineering team.
Monitor user/account health score
Identify upsell opportunities and ensure renewals.
Control churn.
Skills Required:
1-6 years of experience in SaaS or software product company in a customer-facing role.
Active listening skills and Effective communication.
Excellent verbal and written communication skills.
Strong empathy for customers and passion for growth.
Result-oriented and has great attention to detail.
Note:
This is Work From the Office Role
Location - Chennai
Timing - 6:00 PM - 3:00 AM
Customer Success Manager jobs in chennai
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
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