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Jaipur Rugs
jaipur
Job Title: Senior After Sales and Customer Care Executive Location: Jaipur, India About Jaipur Rugs: Jaipur Rugs, a trailblazer in the luxury rug industry, seamlessly weaves traditional craftsmanship with avant-garde design. Our commitment to excellence, consumer satisfaction, and social accountability distinguishes us as a leader in the global m
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Job Title: Senior After Sales and Customer Care Executive
Location: Jaipur, India
About Jaipur Rugs:
Jaipur Rugs, a trailblazer in the luxury rug industry, seamlessly weaves traditional craftsmanship with avant-garde design. Our commitment to excellence, consumer satisfaction, and social accountability distinguishes us as a leader in the global market.
Position Overview:
We seek a highly organized and diligent Senior After Sales and Customer Care Executive with exceptional reporting and follow-up abilities. The candidate must have a minimum of 6 years of customer service experience within an eCommerce setting, showcasing a strong capability to maintain and enhance customer relationships post-purchase.
Key Responsibilities:
Provide leadership and direction to the after-sales support team, emphasizing the importance of accurate reporting and timely follow-up.
Handle customer queries, concerns, and feedback, ensuring prompt and effective resolution to foster customer satisfaction and retention.
Devise strategies for the continual enhancement of the customer service experience, using performance metrics to pinpoint areas for improvement.
Ensure efficient management of returns, exchanges, and repair processes in coordination with relevant departments, maintaining precise records for follow-up actions.
Maintain rigorous documentation of customer interactions, resolutions, and after-sales support outcomes to inform strategy and training.
Deliver regular reports to management on customer care metrics, highlighting the efficacy of follow-up procedures and opportunities for service excellence.
Qualifications:
Bachelor's degree in Business Administration, Communication, or a related field.
A minimum of 6 years of robust experience in customer service or after-sales care, particularly within an eCommerce context.
Demonstrated excellence in reporting, monitoring, and timely follow-up, with a methodical approach to problem-solving.
Effective team leadership and management capabilities.
High proficiency with CRM platforms, MS Office, and data analysis tools.
Superior communication skills, with fluency in English and ideally, additional languages relevant to the company's markets.
Why Join Jaipur Rugs:
Represent a globally acclaimed brand renowned for its fusion of artisanship and innovation.
Become a part of a purpose-driven organization with a profound social impact.
Take on a challenging role with the potential for personal growth and career development.
Benefit from a competitive salary and a comprehensive suite of benefits.
Sales Support Representative / After Sales jobs in Jaipur, Rajasthan, India
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