Technical Support Engineer
Chennai, Tamil Nadu, India
The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.
Responsibilities
Candidate would be responsible for handling customer calls and troubleshooting technical issues related to network Devices
.Ensure resolution provided in the first interaction with the customer
.Candidate should be flexible with 24/7
.Candidate should be excellent in English communication
.Preferable for only fresher
.Any experience who are willing to work with technical process can also apply
.Experience with technical voice will be preferable
.International voice experience will be more preferable
.
Required Candidate profil
e
C T C Role / Designati on - Technical suppo
rt
Candidate would be responsible for handling customer cal
ls.Will coordinate international clients for troubleshooting technical issu
es.Ensure resolution provided in the first interaction with the custom
er.Qualification must be 10+12+UG/PG, 10+12+Diploma, 10+Diploma(3 years) with experience can be requir
e
d. Perks and Benefi
ts
Shift time - US shift (5.30 PM to 9.30 AM within any 9 hours of working inclusive with 1 hour break)cab facility - 2 Ways will be provided within 30km radius from Ambattur.(its completely work from off
ice)Work Location : ground Floor, 6th, 9th and 10th Floor Ambit IT Park No 32A & 32B, Ambit Park Rd, Ambattur Industrial Estate, Chennai, Tamil Nadu 6
0005Language: Excellent in English is manda
toryBenefits: Health insurance leave encashment life insurance paid sick time paid time off provident
FundSchedule: Night shift (rotatio
nal)