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Technical Support Executive

jaipur

As a Technical Support Executive at Teleperformance, you'll play a pivotal role in ensuring our clients receive outstanding technical assistance and support. You'll be responsible for diagnosing and resolving technical issues while delivering exceptional customer service.

The Role

Key Responsibilities:

Technical Assistance: Provide timely and accurate technical support to customers via various channels (phone, email, chat, etc.).

Troubleshooting: Diagnose and resolve technical hardware and software issues related to products or services.

Customer Interaction: Interact with customers professionally, ensuring a positive experience while troubleshooting and resolving their technical concerns.

Documentation: Maintain accurate records of customer interactions, technical issues, and solutions provided.

Collaboration: Work closely with team members and other departments to ensure effective issue resolution and escalation when needed.

Product Knowledge: Stay updated with product knowledge, company policies, and technical information to provide efficient support

Ideal Profile

You possess a Degree/Diploma in Computer Science, Engineering or related field.

You have at least 1 year experience, ideally within a IT Consulting role.

You have excellent written and verbal communication skills.

You have working knowledge of technical, support and executive

You are a strong networker & relationship builder

You are a strong team player who can manage multiple stakeholders

You are adaptable and thrive in changing environments

What's on Offer?

Work within a company with a solid track record of success

Join a well known brand within Other Services

Great work environment

Apply

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Technical Support Executive jobs in jaipur

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