Customer Success -Insurance
mumbai
Professional and educational background
2-10 years of relevant work experience post MBA;
Preferred consulting background
Alternatively industry background (B2C companies - Insurance Sector)
Work experience areas:
Critical must-haves:
o Market sizing and market entry strategy
o Design of Customer Experience/ Customer Service design
o Customer analytics (Segmentation, Sales, Marketing, Service) resulting in
clear business outcomes
o Contact (Call) center design, conversion rate process improvement
o Business casing / business modeling experience
o Multi-channel management, retail store operations management
o Sales uplift / revenue growth
o If from a consulting background, should have executed and lead small
teams on projects (such as market entry strategy, sales process design
to execution, digital channel sales uplift for a specific product line etc.)
Good-to-haves:
o Experience with startups / front office technologies / payment solutions
o Digital Marketing improvement
o Loyalty program design and roll out
o Marketing RoI improvement
Core skills & behaviors:
Strong analytical and problem solving capability
Excellent communication skills - verbal, written, leadership communication
Strong PPT and Excel skills
Team leadership - past experience of leading 2-3 member teams (if consulting
background) and 5-8 member teams (if industry background)
Interacting and effectively managing senior client stakeholders
Willingness to stretch, high learning agility (comfort with learning at speed) and
can-do attitude
Location- Mumbai
Candidate should be comfortable with extensive travel.
Prior Consulting experience is mandatory.