ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
TrueBlue Inc.
IN
Interested candidates can connect with the Talent Acquisition Team at +91 9205588157 WHO ARE WE? CONNECTING PEOPLE AND WORK TrueBlue (NYSE: TBI) is a leading staffing, recruiting, and workforce management company. The company fills individual positions on demand, staffs entire facilities, and manages outsourced recruiting processes and staffing ven
Job Source: TrueBlue Inc.NIIT
Gurugram, Haryana, India
About NIIT NIIT provides comprehensive and scalable managed training services for learning administration that maps directly to our customer needs. Training is our business and passion. We are one of the largest training outsourcing providers in the world. NIIT delivers and administers 75,000 days of training each year, in 18 languages. We have de
Job Source: NIITNIIT Limited
Gurugram, Haryana, India
Designation: Customer Experience Specialist (US process) Roles and Responsibilities of a Customer Experience Specialist · Customer Service through calls · Ensure timely and accurate service delivery at defined productivity levels · Build client & domain knowledge to be able to deliver a resolution on the first conversation · Ensure adherence to Cl
Job Source: NIIT LimitedYokohama-ATG
IN
Customer/Desk manager revertals on queries and issues: All mails to be replied within 1 working day. Wherever time required for exact response is higher, reply back stating the reason and expected time.dispatch planning reports and check on-hold containers for respective customers, follow up for release with concerned person. Explore possibility of
Job Source: Yokohama-ATGNityo Infotech
new delhi
Define and maintain the automation framework in collaboration with development and test teamcolleagues• Own the test automation tools and ensure they fulfil the framework goals• Develop a sound understanding of business processes and application details, working closely withbusiness analysts and test managers to review user stories and requirements
Job Source: Nityo InfotechNIIT
Gurugram
About NIIT NIIT provides comprehensive and scalable managed training services for learning administration that maps directly to our customer needs. Training is our business and passion. We are one of the largest training outsourcing providers in the world. NIIT delivers and administers 75,000 days of training each year, in 18 languages. We have de
Job Source: NIITFutureBridge
india
Domain : At least 3yrs experience in Mobility Job Description: Strive to achieve defined quality goals in research and writing. Build / write research reports, conduct secondary and primary research with minimum support from senior team members. Actively participate in learning new technology skills and industry areas. Take lead to build / develop
Job Source: FutureBridgeFutureBridge
United States
Domain : At least 3yrs experience in Mobility Job Description: Strive to achieve defined quality goals in research and writing. Build / write research reports, conduct secondary and primary research with minimum support from senior team members. Actively participate in learning new technology skills and industry areas. Take lead to build / develop
Job Source: FutureBridgeGurugram, Haryana, India
Interested candidates can connect with the Talent Acquisition Team at +91 - 9205588157
WHO ARE WE?
CONNECTING PEOPLE AND WORK
TrueBlue (NYSE: TBI) is a leading staffing, recruiting, and workforce management
company. The company fills individual positions on demand, staffs entire facilities,
and manages outsourced recruiting processes and staffing vendor programs for a
wide variety of clients. The company's specialized workforce solutions meet clients'
needs for a reliable, efficient workforce in a wide variety of industries including--
construction, energy, manufacturing, financial services, pharmaceuticals,
transportation, aviation, and energy. TrueBlue assigns as many as 100,000 people to
work each day, drawing from a database of hundreds of thousands of candidates,
and places more than 250,000 people in permanent positions each year
Role:
In this role, you will be responsible for taking calls in a timely and accurate manner as per the client-specific standard operating procedures. The Sr. Customer Service Specialist works with the process SME and Operations Manager to identify issues, and opportunities for improvement and recommends solutions. The Sr. Customer Service Specialist should be able to perform rule-based transactions with simple calculations. If needed this role may be leveraged across multiple clients.
Essential Duties and Responsibilities:
Ensure timely and accurate service delivery as per client standards
Ensure consistent productivity & and accuracy performance as per team requirements
Prompt response to queries from Internal or External stakeholders
Taking ownership of reporting work in the process
Review and suggest updates for Standard Operating Procedures
Escalate non-compliance issues of process/procedures as per protocol Identify, share, support, and
implement operational improvements
Ensure compliance with all the reports
Inbound Calling/ International Voice Process (B2B)
Maintain all documentation/tracking in the applications up to date for the processes
Must adhere to Login schedule and Organizational Policies.
Must be ready to Work from Office on all 5 days
Responsible for call Audits, efficient in onshore connects/Communications
Develops training material and documentation for global support in the ongoing environment
Maintain and share the various trackers such as escalation Tracker, Client updates tracker, Audit
Tracker, etc.
Should be able to coach and mentor colleagues
Work as a subject matter expert and should be one point of contact for client-related issues/queries
Responsible for taking refresher sessions and new batch coaching as and when required
Skills & Qualifications:
Graduate in any stream except BCA and B.Tech.
5+ years of experience in International Inbound/ Outbound calls
Good written & and verbal communication skills
Ability to work 24*7/Rotational shift timings
Proficient in computer applications including Excel & Word
Sr. Customer Service Specialist jobs in Gurugram, Haryana, India
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.