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Hexaware Technologies
nagpur
Job Specifications – Operations Manager Qualification: Graduates from any stream Salary - Up to 11 LPA (depending on skills, experience & interview) Desirable: 5-8 year of work experience in an International/Domestic Premium segment Voice/Chat Program from premium contact centers. 5 year of work experience in an International/Domestic Premium se
Job Source: Hexaware TechnologiesHexaware Technologies
nagpur
Job Specifications – Operations Manager Qualification: Graduates from any stream Salary - Up to 11 LPA (depending on skills, experience & interview) Desirable: 5-8 year of work experience in an International/Domestic Premium segment Voice/Chat Program from premium contact centers. 5 year of work experience in an International/Domestic Premium se
Job Source: Hexaware TechnologiesHexaware Technologies
Nagpur, Maharashtra, India
Job description : Opening _Team Leader _ Operations (Domestic E-Commerce Inbound) Relocation Case Accepted. 5 days working with 24/7 rotational shift. Looking a candidate with overall experience as a TL for inbound Process should at least 1 to 2 year on paper. Voice Experience -Mandate E-Commerce Domain Experience - Added advantage Good commu
Job Source: Hexaware TechnologiesHexaware Technologies
nagpur
Job description : Opening _Team Leader _ Operations (Domestic E-Commerce Inbound) Relocation Case Accepted. 5 days working with 24/7 rotational shift. Looking a candidate with overall experience as a TL for inbound Process should at least 1 to 2 year on paper. Voice Experience -Mandate E-Commerce Domain Experience - Added advantage Good commun
Job Source: Hexaware TechnologiesHexaware Technologies
nagpur
Job description : Opening _Team Leader _ Operations (Domestic E-Commerce Inbound) Relocation Case Accepted. 5 days working with 24/7 rotational shift. Looking a candidate with overall experience as a TL for inbound Process should at least 1 to 2 year on paper. Voice Experience -Mandate E-Commerce Domain Experience - Added advantage Good commu
Job Source: Hexaware TechnologiesHexaware Technologies
Nagpur, Maharashtra, India
Process : BPO (Contact Center) - Senior Quality Analyst - Domestic Process Location : Mihan, Nagpur, Maharashtra, India Relocation cases are accepted with all the relocation benefits. Job Duties/Responsibilities: Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs Implementing Quali
Job Source: Hexaware TechnologiesHexaware Technologies
nagpur
Process : BPO (Contact Center) - Senior Quality Analyst - Domestic Process Location : Mihan, Nagpur, Maharashtra, India Relocation cases are accepted with all the relocation benefits. Job Duties/Responsibilities: Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs Implementing Qua
Job Source: Hexaware TechnologiesHexaware Technologies
nagpur
Process : BPO (Contact Center) - Senior Quality Analyst - Domestic Process Location : Mihan, Nagpur, Maharashtra, India Relocation cases are accepted with all the relocation benefits. Job Duties/Responsibilities: Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs Implementing Quality
Job Source: Hexaware TechnologiesNagpur, Maharashtra, India
Job Specifications – Operations Manager
Qualification: Graduates from any stream
Salary - Up to 11 LPA (depending on skills, experience & interview)
Desirable:
5-8 year of work experience in an International/Domestic Premium segment Voice/Chat Program from premium contact centers.
5 year of work experience in an International/Domestic Premium segment Voice/Chat Program, with minimum of 2 years as an Assistant Manager
experience in managing excellent customer centricity is desired
Experience
of 2 years as an Operations Manager
to be high on responsibility and ownership
have managed multiple processes and ensured delivery within timelines
ability to understand staffing, process efficiencies, and goal achievement while managing contact center cost
experience with telephony and workforce management software programs
required with inbound/outbound contacts and back office preferred - experience integrating multiple channels into a service model
have exhibited excellent problem solving, critical thinking and communication skills, a detail-oriented personality, and a collaborative spirit;
demonstration of ability to work with diverse team members and manage multiple and competing priorities
commitment to being attentive, persistent, and flexible. Also protective of the integrity and purpose of our organization
Soft Skills:
express excellent leadership qualities and spearhead the team.
English verbal communication skills enabling client expectation management
Others
/ Partner / Client First Attitude!
that a smooth relationship is maintained between the company and the client
the client on the happenings at Hexaware BPS whenever necessary
the data requested by the client in appropriate timings
business benefits to the clients
governance mechanism and adherence
smooth transitions /migrations wherever there is
company vision, mission, and goals. Ensure complete alignment of the functional / service line teams to overall company objectives.
Hexaware culture by role modeling behaviors
a work environment that nurtures and supports diversity and has an inclusive work culture
productive work relationships are established with all relevant internal functions
data confidentiality, integrity and protection of company's intellectual property
Mandatory:
to company policies, rules and regulations
follow quality processes thoroughly using checklist standards.
for complying with all QMS and ISMS Policies and procedures
Interested candidates can share CV to [email protected]
Operations Manager jobs in Nagpur, Maharashtra, India
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
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