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Saleshandy
Ahmedabad, Gujarat, India
Hey, At Saleshandy, we're building the sales engagement platform of the future. We're building a product toward eliminating manual processes and helping companies generate more replies/book more meetings / generate leads (faster). Since our founding in 2016, we've grown to become a profitable, 100% geographically dispersed team of 50 high-performi
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Job Source: Talent AcquaintanceTechno Wise
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Job Source: Techno WiseWhite Force
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Job Description: Installing and configuring client computer systems.Responding to client IT support requests.Meeting with clients to diagnose software, networking, or hardware issues.Providing technical support on-site or via remote-access systems.Offering solutions that meet the needs of the client.Repairing hardware malfunctions, software issue
Job Source: White ForceSnaphunt
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The Offer Attractive salary & benefits Great work environment Flexible working options The Job Your responsibilities will include: Answer calls professionally to provide information about ERP and services and obtain details of complaints. Understand Customer’s Complaints related to ERP and can translate it to IT team Properly. Maintaining and monit
Job Source: SnaphuntAhmedabad University
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Role Summary: Student Support Executive will be the first point of contact for students and other visitors dropping in at Ahmedabad University’s Office of the Dean of Students (ODS). Shall act as a coordinator of routine activities driven by ODS. Coordination with various programme offices, students, administrative staff, faculty, vendors, etc., w
Job Source: Ahmedabad Universityahmedabad
Hey,
At Saleshandy, we're building the sales engagement platform of the future. We're building a product toward eliminating manual processes and helping companies generate more replies/book more meetings / generate leads (faster). Since our founding in 2016, we've grown to become a profitable, 100% geographically dispersed team of 50 high-performing happy people who are dedicated to building a product that our customers love.
The customer team at Saleshandy serves around 4,000+ customers across the globe. We are a team of 45 folks in total and the customer team consists of 5 members.
Highlights of some of the key achievements of the Customer team at Saleshandy.
- Achieved an NPS score of 40.
- Rated 4.5 by more than 300 users in G2crowd, getapp, Chrome Store, and other software discovery portals.
- Handling 3000+ customer conversions a month
Up next, are the challenges we are looking forward to solving:
- Evolve self-serve systems for customer support. Write crisp FAQs for customers. Improve AI auto-suggestion mechanism
- Reduce churn rate by enhancing the support standards (i.e. onboarding, demo, success, etc.)
- Evolve internal customer support handbooks for faster and more accurate responses.
Now your turn,
Are you a customer-obsessed, flexible, smart and analytical, strategic yet execution-focused, hungry and passionate about SaaS, experienced, and entrepreneurial leader with a strong work ethic? Interested in working in a high-impact role?
If yes, this opportunity will appeal to you.
What will you be doing?
Assisting the customers who use the company’s product, replying to inbound queries.
Get on a web conferencing with users to help them with the product.
Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
Handle and resolve customer requests and complaints.
Report to the support manager every week along with the weekly report of your metrics.
Note: Major volumes of user queries that we get are through Chat and email. We also have to jump on calls with clients over web conferencing. Our major users are from American and European time zones, hence the shift timing will correspond to the same.
What key performance indicators will I own?
First Response Time/Average Response Time.
Customer happiness score
Average Resolution Time.
You should have...
Excellent communication & writing skills
Great problem-solving abilities
Self-driven and proactive nature
Patience when handling tough cases
High computer literacy and ability to learn new software
Knowledge of customer success processes
Agile approach and being coachable at all times
Passion for talking to customers all day, every day
The ability to explain complex topics in easy-to-understand and concise language [English]
Ambition, eagerness, and the will to learn and improve upon your own skills
Why should you join Saleshandy?
Opportunity to work with customers across the globe
Excellent growth opportunities and an open culture ensure best ideas win!
Well-defined training program to enhance your skills
A clear career path with job career guidance
Be a part of the learning culture
Be a part of a fast-moving & growing startup
Leverage the benefits of working in product based company
Other Perks:
Personal Development — an annual budget for books, courses, and conferences
Medical Insurance — we offer health insurance allowance to all teammates
Annual team retreats — to amp up the entire team's energy every year, we take a retreat and you will decide on the place. Check out our off-site trip to Lonavala!
So, think you’re a good fit? Then let’s roll.
Step 1: You apply for the job (with your current portfolio).
Step 2: Quick call with the HR folks
Step 3: First round with Savan.
Step 4: Work on a small assignment.
Step 5: Second round interview to gauge if you are a good culture fit.
Step 6: Job Offer (contingent on the above steps) and welcome to the ikigai tribe!
Customer Support Executive jobs in ahmedabad
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.