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NIIT Limited
gurugram
About NIIT NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array o
Job Source: NIIT Limited2coms
gurugram
Job Description Fresher hiring in Top MNC Gurgaon.....Salary upto 25k monthly CTC, Apply now. About The Client- Our Client is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Tec
Job Source: 2comsWNS
noida
The Representative Customer Service position interfaces with customers via inbound calls or through the Internet depending upon client requirements. Experience – Freshers Educational Qualification – Any Graduate or Under Graduate Job Location - Candor Tech Space Sector 135, Noida Shifts – Rotational with two Rotational offs Job Responsibilities
Job Source: WNSNityo Infotech
gurugram
Profile NameSr Associate Voice and Messaging OperationsExperience5-7 Yrs.Educational Qualification- Bachelor's degree in Computer Science or related field preferredProfile Description- Installation, configuration and upgrading of Microsoft Exchange Server software and related products.- Performing the operational establishment and preventive mainte
Job Source: Nityo InfotechKK SERVICES
gurugram
MALE ONLY Contact potential or existing customers to inform them about a product or service using scripts Answer questions about products or the company Ask questions to understand customer requirements and close sales Direct prospects to the field sales team when needed Enter and update customer information in the database Take and process orders
Job Source: KK SERVICESHyreFox Consultants
gurugram
Must have good hands on experience in voice process Handle customer queries Handle escalations Help customers to solve their issues related to telecom process Selection Process : 1. HR Round 2. Voice Versant Round (Pass score58 and above) 4. Capability Development Round(Mock call round) 5. Ops Round Requirements : Should have only internationalvo
Job Source: HyreFox ConsultantsNIIT Limited
gurugram
Hi Looking for Voice & accent trainer for Gurgaon Location.Interested candidates can share resumes on [email protected] or whatsapp on 9773902349. PFB JD: Exp. 10 years and above in V&A domain with experience in processes that have NPS (Net Promoter Score) Excellent communication skills is a must Days- 5 days in a week Shift Timings-6AM-2 PM L
Job Source: NIIT LimitedGenpact
noida
With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create
Job Source: Genpactgurugram
You Lead the Way. We’ve Got Your Back
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Job Responsibilities :
Deliver extraordinary customer care by responding to questions concerning customer accounts for different American Express Products spanning across Consumer segment & Corporate segment in a fast paced, structured customer care environment.
Process card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling
Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times
Grow and nurture customer relationships on every interaction that results in measurable Customer value
Document necessary account information and offer custom solutions that benefit the customer
Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
Balance customer interests with the interests of American Express
Deliver Employees, Customers and Shareholder metrics as per goals
Resolve all customer queries and follow established problem ticket recording procedures as appropriate
Gather relevant information from customers as required and update it accurately to facilitate the decisioning process
Candidate should be open to work in India time nights shifts as we have a 24/7 work environment
Minimum Qualifications :
Graduate (with 1 to 3 years of international contact center experience) in any field from a recognized University can apply
Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment
Strong written and verbal communication
Analytical mind & attention to detail skills
Knowledge of Amex card product would be preferred
Demonstrated consultative experience, ability to influence, resourceful
Strong Team Player with high level of integrity
Change Management Ability & self-motivated
Demonstrated ability to work effectively within a team environment as well as independently
Compliance Language
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Customer Care Professional (Voice) jobs in gurugram
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