Lead - Technology Operations
gurgaon
About Us:
IRunway (Erstwhile UnitedLex) is a data and professional services company delivering outcomes that create value and competitive advantage for legal and the business. Our business is anchored by a passion for innovation brought to life by a global community of diverse individuals determined to deliver on the promise of data mastery, legal acumen, and human ingenuity.
Job Responsibilities:
Looking for 5-6 years of working experience as per the below skills requirement.
Strong understanding of Microsoft Endpoint / Software Center Configuration Manager with advanced knowledge of application deployment, patch management, operating system deployment, client, and server maintenance, troubleshooting, and reporting.
Own Root Cause Analysis and Problem Management for, Intune and Windows management environment
Must be able to troubleshoot day-to-day operations, performing monitor and tune system performance, and provide administration, and configuration.
Manage escalation matrix.
Manage a team of Engineers.
Record events and problems and their resolution in logs.
Own, create and regularly update of training SOPs based on various quality standards.
Responsible for Service MIS reporting and presentation.
Responsible for new hire training (end to end).
Track and improve post-training effectiveness.
Own and update management process.
Handle ad-hoc projects/tasks and arrange internal ad-hoc training.
Education Background:
Engineering Background Graduate.
Good to have: ITIL Knowledge.
Personal Attributes:
Good Communications skills- English both written and verbal
Good to have ITIL knowledge.
Must possess an enthusiastic and approachable personality.
Must be an excellent communicator (written and verbal) with the ability to earn trust and credibility.
Must have ability to demonstrate a high degree of confidentiality.
Must be willing to accept responsibility and make decisions based on experience, education and understanding of business/client needs.