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Responsibilities:
Create customer happiness and success culture
Analyse NPS and CSAT basis communication with customer
Initiate Process Improvement
Monitor Omni-channel TAT
Establish and Measure Key Metrics
Root-Cause Analysis to anticipate roadblocks and handle escalations
Responsible for FTR (First TimeRight) & FCR (First Contact Resolution)
Shou
Responsibilities:
1. Create customer happiness and success culture
2. Analyse NPS and CSAT basis communication with customer
3. Initiate Process Improvement
4. Monitor Omni-channel TAT
5. Establish and Measure Key Metrics
6. Root-Cause Analysis to anticipate roadblocks and handle escalations
7. Responsible for FTR (First TimeRight) & FCR (First Co
1) Monitor candidates during their online session to ensure academic integrity.
2) Verify candidates’ identities and ensure they meet the environmental and technical requirements for the exam.
3) Provide clear instructions to candidates before the start of the exam.
4) Report and/or escalate any suspicious activities or rule violations to the ap
Position Summary:
This position is responsible for providing excellent customer service and order management while maintaining strong professional relationships with assigned customers, sales and supply chain teams and external business partners. The Customer Service will be required to use analytical tools, reports, and partnerships to identify o
Insurance Operations and Customer Experience
We are a well-funded start-up that straddles finance, insurance, travel, and technology in the B to B to C space. We are looking for an experienced Customer Experience and Insurance Operations manager to join our senior team and set up a lean and efficient General Insurance operations unit with a partic
Greetings from Movate (formerly CSS Corp) !!!
We are hiring for Technical and Non Tech Support role (International Voice Process)
Shift : Flexible Night shift
Job location : Chennai Ambit IT Park
Work Model : Work From Office
Designation : Engineer Customer Support / Engineer - Technical Support
Looking for Immediate joiners only.
Drop your
As a Customer Support Representative, you will be the frontline of our company's interaction with customers. Your primary responsibility is to ensure customer satisfaction by addressing inquiries, resolving issues, and providing exceptional service. You will serve as a liaison between the customer and various departments within the company to ensur
Position Summary:
This position is responsible for providing excellent customer service and order management while maintaining strong professional relationships with assigned customers, sales and supply chain teams and external business partners. The Customer Service will be required to use analytical tools, reports, and partnerships to identify op
Job Responsibilities :
The position is of an influencer, executor & observer of Customer (Internal) Service Excellence KPIs. This includes driving Distribution Excellence KPIs, Sales Excellence KPIs & Customer Relationship initiatives on ground.
Project Management Distributor Life Cycle - Right from appointment of right fit of WSS/Distributor t
• High agility cross functional working relationship across functions (Region customer marketing managers, sales teams, marketing, finance and supply chain) and AMEA Commercial team
• Handling General Trade channel along with being a part of MT & E-Com
• Individual contributor, working as a part of central customer marketing team.
• Develop channel
Permanent Remote Role- US Based Firm.
Budget upto 30LPA
b2b saas CSM Role.
We are looking for an experienced Customer Success Leader to scale our high-touch customer success organization. As our Customer Success Lead you will play a key role in driving customer goals, product utilization, business transformation, and revenue expansion by ensuring
Job Description:
· Interact with customers over the phone to understand their banking needs.
· Provide excellent customer service to achieve customer loyalty.
· Resolve problems over the telephone on the spot.
· Convert sales opportunities to meet financial targets.
· Clarify and explain procedures and products over the telephone.
· Capture and rep
We at Asite are looking to fill a number of key roles in our head-office team, based in Ahmedabad.
If you are looking forward to a progressive career, join A-team- Asite.
Position - Customer Support Advisor
Experience - 0-5 years
Required skills :-
1) Excellent communication skills - verbal and written.
2) Basic familiarity with Microsoft appli
Insurance Operations and Customer Experience
We are a well-funded start-up that straddles finance, insurance, travel, and technology in the B to B to C space. We are looking for an experienced Customer Experience and Insurance Operations manager to join our senior team and set up a lean and efficient General Insurance operations unit with a parti
Movate Technologies Formerly CSS Corp pvt ltd is Hiring for Technical support Engineer Role.
Immediate Hiring for international voice process.
Looking for candidates with excellent communication skills and willing to work in Night shifts.
Only graduates can apply.
Work from Office - Office location -Ambit IT Park , Ambattur
Salary -Best in industry
Subject – MEGA WALKIN DRIVE – US Healthcare || 13th 15th & 16th March || Chennai || US Shifts Key Words – US Healthcare, Claims, Claims Adjudication.
Job Description:
HCL is hiring for US Healthcare Process
Interested candidate may Walk-in on below address
Address: HCL Technologies Limited, No. 602/3, Elcot Special Economic Zone (SEZ), Sholinga
As a Customer Support Representative, you will be the frontline of our company's interaction with customers. Your primary responsibility is to ensure customer satisfaction by addressing inquiries, resolving issues, and providing exceptional service. You will serve as a liaison between the customer and various departments within the company to ensur
Job Title: Customer Success Specialist
Experience: 3+ Years
Relevant Experince: 3+ Years
Education Background: MBA in Healthcare Marketing
Skills: Good Communication Skills, Handling Clients, Digital Marketing, Billing Collections
Budget : 6 LPA - 8LPA
Location: Hyderabad
Overview :
We are seeking a proactive and customer-centric individual to
Position: Customer Support Officer
Job Location: Andheri (East), Mumbai - 400059
Working Hours: 9.30am to 6.30pm
Working Days: Monday to Friday (2nd & 4th Sat – WFH)
CTC Bracket: As per Market Standards
Interview Process: Face to Face only, No Virtual Interview.
Key Responsibilities:
Maintain customer accounts by recording account informatio
Job Specifications.
a. 8+ years of experience in Customer success
b. Deep expertise in Digital marketing
c. Ability to engage with CXO Levels & Decision Makers
d. Excellent communication skills
e. Great business acumen and delivered customer spotlights.
Target Industries / Scope
a. Similar fraternity organization: housing/99acres
b. Any good candi
About us:
At Cloud Raptor , we specialise in providing scalable and efficient solutions to businesses across many industries. Focused on cloud technologies and technical expertise, we help organisations navigate the ever-changing landscape of the digital era.
With dedicated Centres of Excellence across the globe, we are enabled to deliver compre
Role Purpose:
We are seeking a highly skilled and experienced professional to join our team in Customer Excellence. You will support building and managing India's fastest-growing digital bank’s ‘Customer Experience’ function and will be responsible for all touchpoints (Omni-channel) of the Customer for various products across the verticals. Handcra
Subject – MEGA WALKIN DRIVE – US Healthcare || 13th 15th & 16th March || Chennai || US Shifts Key Words – US Healthcare, Claims, Claims Adjudication.
Job Description:
HCL is hiring for US Healthcare Process
Interested candidate may Walk-in on below address
Address: HCL Technologies Limited, No. 602/3, Elcot Special Economic Zone (SEZ), Sholinganal
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